Last updated: September 4, 2026
This policy applies to shower doors, glass panels, hardware, and replacement parts purchased directly from arojayhome.com. Purchases made through another retailer or marketplace are handled under that seller’s return process.
30-day return period
You may request a return within 30 calendar days after delivery. Contact AROJAY before sending anything back. Returns sent without authorization may be delayed or refused because glass shower doors require product-specific freight and handling instructions.
Inspect the order before installation
Inspect the outer carton, glass, frame, hardware, seals, and included parts as soon as the order arrives. Keep the carton, inserts, labels, and pallet or freight materials until you confirm the order is complete and undamaged. Do not install damaged glass or a product with missing structural hardware.
How to request help, a return, or a refund
- Contact us through the Support page or website support chat within the applicable period.
- Provide the order number, product name, selected size and finish, SKU if available, and the resolution you prefer.
- For damage, defects, wrong items, or missing parts, include clear photos of the outer packaging, shipping label, product, affected area, and the parts received. Video may be requested when it is the clearest way to identify a functional problem.
- Wait for return, disposal, pickup, or replacement instructions. Do not ship glass or other components to a manufacturer or an address not provided by AROJAY.
After we receive the complete information, we normally provide an initial response or proposed next step within 1–2 business days. Additional carrier, warehouse, or technical review may take longer.
Damaged products
If a product arrives damaged and you report it within 30 days after delivery with the requested evidence, you may choose a replacement shipment or a refund after verification. Depending on the damage and safe-handling requirements, we may replace the affected glass, frame, hardware, or complete product. AROJAY will coordinate any required carrier claim; you should not file or settle a claim on our behalf unless we ask you to do so.
Missing parts or components
If packaging is incomplete and a listed component is missing, we will first identify the exact part needed for your product and SKU. If you agree to receive the part, AROJAY may ship the replacement from China at no charge. Before shipment, we will explain the available delivery estimate and confirm that you accept this solution.
If waiting for an international replacement part is not acceptable or the missing component prevents reasonable use of the product, contact us to review an alternative replacement, return, or refund solution. Do not substitute structural hardware or install an incomplete enclosure.
No-reason returns
You may request a no-reason return within 30 days after delivery when the product is unused, uninstalled, unmodified, complete, and in its original protective packaging. Glass, frames, seals, and hardware must be suitable for safe resale. Proof of purchase is required.
The customer is responsible for authorized return shipping and safe freight packaging for a no-reason return. Original outbound shipping or expedited-delivery charges are not refundable unless required by law. If AROJAY arranges pickup for convenience, the disclosed pickup cost may be deducted from the refund. Damage, missing components, or diminished value caused after delivery may reduce or prevent a refund; we will explain any proposed deduction after inspection.
Wrong product or delivery problem
If you receive a product or SKU different from your order, contact us within 30 days after delivery and do not install it. We will verify the order and arrange the appropriate replacement or refund. For a package shown as lost, visibly damaged in transit, or not delivered, contact us promptly so we can review tracking and coordinate with the carrier.
One-year product-quality support
For one year after delivery, if a verified manufacturing or product defect prevents normal use, AROJAY may provide a replacement for the defective component or product at no charge. The appropriate solution depends on the product, SKU, evidence, safety considerations, and part availability.
This product-quality support does not cover damage caused by incorrect measurements, improper installation, unsuitable wall or threshold conditions, misuse, impact, improper handling or storage, unauthorized disassembly, drilling, cutting or alteration, third-party transportation after delivery, failure to follow the applicable instructions, or normal wear, light scratches, finish aging, and seal wear. Installation, removal, labor, contractor, and incidental project costs are not reimbursed unless required by law.
Items that are not eligible for return
- Requests made more than 30 days after delivery, except an eligible product-quality claim.
- Installed, drilled, cut, altered, disassembled, or otherwise modified products.
- Products damaged by incorrect installation, misuse, improper handling, storage, or customer-arranged transportation.
- Products returned without the required authorization or without enough information to identify the order and product.
- Incomplete products or products without safe protective packaging, unless the issue was caused by AROJAY or occurred before delivery.
- Normal wear, minor cosmetic wear from use, scratches caused after delivery, or natural aging of seals and finishes.
Return shipping
For an approved damaged, defective, wrong, or incorrect item claim, AROJAY will provide or reimburse reasonable authorized return or replacement shipping when a return is required. For no-reason returns, the customer pays return freight. Use the method and packaging instructions we provide; glass products must not be sent through an unsuitable parcel service.
Refunds
When a return is required, we will inspect the received product and notify you whether the refund is approved. Approved refunds are issued to the original payment method. The time for the credit to appear depends on the payment provider or financial institution. If a refund has been issued but is not visible, check with the payment provider first and then contact AROJAY with the order number.
Exchanges and out-of-stock replacements
Approved exchanges and replacements depend on availability of the exact size, finish, SKU, and component. If the required replacement is unavailable, we will discuss another suitable resolution, which may include waiting for restock, choosing an available equivalent with your agreement, or receiving a refund.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment or freight arrangements have begun. If the order has shipped, the applicable return terms above will apply.
Contact AROJAY
For return, refund, damage, missing-parts, or product-quality questions, visit AROJAY Support or use the website support chat. Include your order number so we can locate the correct product and SKU.
This policy does not limit any non-waivable rights available under applicable consumer law.
