Last updated: September 4, 2026
AROJAY HOME (“AROJAY,” “we,” “us,” or “our”) operates arojayhome.com. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you browse our website, create an account, place or manage an order, request product support, join a back-in-stock list, or otherwise communicate with us.
Information we collect
- Contact and delivery information: name, email address, telephone number, billing address, shipping address, and any delivery instructions you provide.
- Order and product information: products, selected sizes, finishes, SKUs, quantities, prices, order status, shipment details, returns, refunds, replacement parts, and related communications.
- Account information: username, encrypted password credentials, saved addresses, order history, and account preferences.
- Payment and transaction information: payment method type, payment status, transaction identifiers, billing details, and fraud-screening results. Payment providers process complete payment-card details; AROJAY does not receive or store your complete card number or security code.
- Support information: messages, chat records, order numbers, photos or videos of packaging, products, damage, installation conditions, and any other information you submit when requesting support, a return, refund, replacement, or warranty assistance.
- Back-in-stock information: your email address and the product or variation you ask us to monitor.
- Device and website-use information: IP address, browser and device type, operating system, referring page, pages viewed, timestamps, cookie identifiers, cart and session activity, and security or diagnostic logs.
How we collect information
We collect information directly from you, automatically through the website and cookies, and from service providers involved in payment, fraud prevention, delivery, customer support, and website operation.
How we use information
- Provide product information and operate the website, cart, checkout, and customer-account features.
- Process payments, confirm orders, fulfill and deliver products, provide tracking, and communicate about an order.
- Handle returns, refunds, transit-damage claims, missing-parts requests, replacements, product-quality support, and back-in-stock notifications.
- Verify the selected product or SKU and coordinate shipment of replacement parts or products.
- Respond to questions and maintain customer-service records.
- Detect fraud, abuse, technical faults, and security incidents; enforce our terms and protect customers, AROJAY, and the website.
- Maintain business, accounting, tax, warranty, and legal records.
- Understand and improve website performance, product information, and customer experience.
- Comply with law and establish, exercise, or defend legal claims.
When we disclose information
We disclose personal information only as reasonably necessary for the purposes described above. Recipients may include:
- Website hosting, commerce-platform, cloud-storage, security, analytics, email, and customer-support providers.
- Payment processors, banks, and fraud-prevention providers.
- Warehouses, delivery carriers, freight providers, customs service providers, manufacturers, and parts suppliers.
- Professional advisers, insurers, auditors, regulators, courts, or law-enforcement authorities when necessary or legally required.
- A buyer, investor, successor, or adviser involved in a proposed or completed merger, financing, sale, restructuring, or transfer of all or part of our business, subject to appropriate safeguards.
We do not sell personal information for money. We do not disclose payment-card details to manufacturers or delivery carriers.
Replacement parts and international processing
If you accept shipment of a replacement part from China, we may provide the supplier, warehouse, customs provider, and carrier with the minimum information needed to prepare and deliver it. This may include your name, shipping address, telephone number, email address, order number, product or SKU, and required customs information. Personal information may therefore be processed outside your state, province, or country under laws that may differ from those where you live.
Cookies and similar technologies
We and our service providers use cookies and similar technologies to keep the website secure, remember cart and account sessions, save preferences, operate checkout, measure website performance, and diagnose errors. Some embedded content, such as videos, may allow the provider to set its own cookies or collect interaction data. You can manage cookies through your browser, but blocking essential cookies may prevent the cart, checkout, login, or account features from working correctly.
How long we retain information
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including completing transactions, providing support and product coverage, maintaining tax and accounting records, preventing fraud, resolving disputes, and meeting legal obligations. Account information is generally retained while the account remains active. Support records and submitted photos may be retained for the life of the request and for a reasonable period afterward. Back-in-stock information is retained until the notice is sent, the request is withdrawn, or the list is no longer needed.
Your choices and privacy rights
Depending on where you live and subject to applicable exceptions, you may have the right to request access to or a copy of personal information, correct inaccurate information, request deletion, obtain information about how personal information is used or disclosed, withdraw consent where processing relies on consent, or appeal a decision about a privacy request. You may also opt out of non-transactional email by using the unsubscribe method provided in the message or by contacting us.
To submit a privacy request, use the contact route on our Support page or the website support chat and state that your message is a “Privacy Request.” Tell us the right you want to exercise and provide enough information to locate the relevant account or order. We may verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right. Some information may be retained where required or permitted for transactions, warranties, security, recordkeeping, or legal claims.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, network, or storage system is completely secure, so we cannot guarantee absolute security. Keep your account credentials confidential and contact us if you believe your account or order information has been used without authorization.
Children’s privacy
The website is intended for adults purchasing home-improvement products and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
Third-party websites and embedded content
Our website may link to or embed content from third parties. Their privacy practices are governed by their own policies, not this Privacy Policy. Review those policies before providing information to a third party.
Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. We will post the revised version on this page and update the date above. Material changes may also be communicated through the website or another appropriate channel.
Contact us
For questions or privacy requests, visit AROJAY Support or use the support chat available on the website.
