Effective date: October 15, 2026
These Terms & Conditions govern purchases made directly from arojayhome.com, operated under the AROJAY HOME brand (“AROJAY,” “we,” “us,” or “our”). Please review these terms and the product details before placing an order. Purchases through another retailer or marketplace follow that seller’s purchase and return process.
1. Product selection and fit
Before ordering, check the selected product, SKU, finished-opening size or adjustment range, height, finish, glass specification, opening direction, and installation requirements. Measure the finished opening and confirm that the walls, threshold, and surrounding fixtures are suitable for the selected product. Contact AROJAY Support if you need help identifying the correct configuration.
Product photographs illustrate the listed configuration; apparent color can vary with lighting and screen settings. Use the specifications for the exact size and finish you select. Nothing in these terms permits us to supply a different size, finish, SKU, or materially different product without your agreement, or removes your rights if an item does not match its description.
2. Prices, payment, and order review
Review the items, quantities, selected options, delivery address, and order total before submitting your order. The currency, item prices, applicable discounts, shipping charges, and taxes are those displayed for your order at checkout. Available payment methods are shown during checkout; payment processing is subject to the payment provider’s authorization and security checks.
Keep your order confirmation and order number. If you notice an error, contact us promptly. If we identify a stock, pricing, payment, or product-information problem affecting your order, we will contact you to explain the issue and available options. We will not charge an increased amount or substitute a materially different product without your agreement. If we cannot fulfill an order and no alternative is agreed, the affected payment will be refunded.
3. Delivery and shipment delays
Delivery availability, charges, and any shipment or delivery estimates are those communicated for your order. Provide accurate contact and delivery information and tell us promptly if it needs correction. Distinguish an estimated dispatch date from an estimated arrival date; contact After-Sales Support if you are unsure which applies.
If we cannot ship within the time promised, we will notify you, provide a revised estimate, and offer the choice to accept the delay or cancel the unshipped order for a refund. If no shipment time was promised, we will follow the applicable shipment-delay and cancellation requirements, including the U.S. rule generally requiring shipment within 30 days. Your applicable consumer rights remain unaffected.
For a shipment shown as lost, visibly damaged in transit, or not delivered, contact us promptly with your order number. AROJAY will review tracking and coordinate with the carrier. Do not file or settle a carrier claim on our behalf unless we ask you to do so.
4. Inspection and safe installation
Inspect the outer carton, glass, frame, hardware, seals, and included parts as soon as the order arrives. Keep the protective packaging, labels, inserts, and pallet or freight materials until you confirm that the order is complete and undamaged. Do not install damaged glass, substitute structural hardware, or install an enclosure with missing structural components.
Follow the instructions applicable to the exact product and SKU. Do not drill, cut, or alter tempered glass. Arrange installation only after checking the product and the installation conditions. Installation, removal, labor, contractor, and incidental project costs are not reimbursed under our product-quality support unless required by law.
5. Cancellations and 30-day returns
Contact us as soon as possible to request cancellation. Cancellation cannot be guaranteed after fulfillment or freight arrangements have begun. If the order has shipped, the applicable return process applies, without limiting any cancellation or refund right provided by law.
You may request a no-reason return within 30 calendar days after delivery if the product is unused, uninstalled, unmodified, complete, and in its original protective packaging, with proof of purchase. Obtain AROJAY’s authorization and return instructions before shipping anything. Do not send glass or components to a manufacturer or an address we have not provided.
For a no-reason return, the customer pays authorized return freight and is responsible for safe packaging. Original outbound shipping and expedited-delivery charges are not refundable unless required by law. If we arrange pickup for convenience, a disclosed pickup cost may be deducted. Any reduction for damage, missing parts, or diminished value caused after delivery will be explained after inspection.
The full eligibility rules and process are set out in our Refund & Returns Policy. This includes the treatment of installed or altered items, unsafe packaging, misuse, and requests outside the return period. Those rules do not exclude remedies available for a verified defect or under applicable law.
6. Damage, incorrect products, and missing parts
Report delivery damage or an incorrect product or SKU within 30 days after delivery, with your order details and clear photos of the packaging, shipping label, product, affected area, and parts received. Do not install the affected item. For verified delivery damage reported within that period, you may choose a replacement shipment or a refund under the Refund & Returns Policy. A replacement may involve the affected glass, frame, hardware, or complete product, depending on the issue and safety requirements.
For missing parts, we will first identify the exact component for your product and SKU. With your agreement, a replacement part may be shipped from China at no charge. We will explain the available delivery estimate before shipment. If waiting for an international part is unacceptable or the missing component prevents reasonable use, contact us to review another replacement, return, or refund solution.
For an approved damaged, defective, wrong, or incorrect-item claim, AROJAY will provide or reimburse reasonable authorized return or replacement shipping when a return is required. Follow the freight and packaging instructions we provide.
7. One-year product-quality support
For one year after delivery, if a verified manufacturing or product defect prevents normal use, AROJAY may provide a replacement for the defective component or product at no charge. The appropriate solution depends on the product, SKU, evidence, safety considerations, and availability. This is the product-quality support described in our Refund & Returns Policy, not a promise of reimbursement for every project expense.
The support does not cover damage caused by incorrect measurements, improper installation, unsuitable wall or threshold conditions, misuse, impact, improper handling or storage, unauthorized disassembly or alteration, third-party transportation after delivery, or failure to follow the instructions. Normal wear, light scratches, finish aging, and seal wear are excluded as detailed in the policy. These exclusions do not limit non-waivable legal rights.
8. Refunds, exchanges, and support requests
When a return is required, we will inspect the received product and notify you whether the refund is approved. Approved refunds are issued to the original payment method; the time for the credit to appear depends on the payment provider or financial institution. Any mandatory legal refund deadline continues to apply.
Exchanges and replacements depend on availability of the exact size, finish, SKU, or component. If the required replacement is unavailable, we will discuss another solution, which may include waiting for restock, an available equivalent with your agreement, or a refund.
Submit requests through AROJAY After-Sales Support or the website support chat, with your order number, product, size, finish, SKU if available, and preferred resolution. For damage, defects, or missing parts, include the requested evidence. After receiving complete information, we normally provide an initial response or proposed next step within 1–2 business days; carrier, warehouse, or technical review may take longer.
9. Privacy, cookies, and account security
Our Privacy Policy explains how order, account, payment, delivery, support, and other personal information is handled. Payment providers process complete card details; AROJAY does not receive or store your complete card number or security code. If you agree to an international replacement-part shipment, the minimum information needed for preparation and delivery may be shared with the relevant supplier, warehouse, customs provider, and carrier as described in that policy.
Our Cookie Policy explains cookies and similar technologies. Manage optional-cookie choices through the website’s consent controls and your browser. Agreeing to these sales terms is not consent to optional analytics, advertising, or marketing cookies. Essential cart, checkout, security, and account functions may not work correctly if the necessary cookies are blocked. Keep your account credentials confidential and report suspected unauthorized use promptly.
10. Your rights and changes to these terms
These terms and the linked policies do not exclude, restrict, or replace any non-waivable consumer rights or remedies under applicable law. The Refund & Returns Policy provides the detailed rules for returns, damage, replacements, and product-quality support; the Privacy and Cookie Policies describe their respective subjects. Contact After-Sales Support if you need clarification about how they apply to your order.
We may update these terms for future purchases and will show the effective date on this page. Changes do not retrospectively reduce the rights or commitments applicable to an order already placed. For questions about a purchase or these terms, contact AROJAY After-Sales Support or use the website support chat.
